Who was helping you today?

One of my personal pet peeves is when people come to the cash wrap and say that no one was helping them, especially when I’ve seen at least one person approach the customer and ask try to help them.  Most people who work on the sales floor work on some sort of commission.  And on top of that, when we have people coming to the cash wrap saying that they have not been helped, everyone looks bad.

Now, I’ve talked to some friends who have been offenders, and there seems to be some confusion surrounding the proper customer at the cash wrap protocol.  So, here are some rules to go by:

•  If you have tried anything on, someone helped you.  In order to get into the dressing room, someone had to unlock it for you.  And chances are, you’re not buying everything you tried on, so someone has to put all that clothing away.
• If someone gets a size for you, you’ve been helped.
• On the same note, if someone asks you if they can get a size for you, you were more than likely rummaging through a neatly folded pile that they will now need to refold.  Ergo, they are helping you.
• If someone offers to help you and you decline, that person was ready, willing, and able to help you, and you should give him or her credit for it.
• If you don’t remember who was helping you or you didn’t catch their name, tell the person at the register what they looked like, what they were wearing, or where in the store they were located.  That way, at least someone will get credit for it.
• If people were honestly ignoring you and no one welcomed you to the store or offered to help you, tell the person behind the cash wrap.  As much as we want to get credit for our good customer service, we want to know if we aren’t doing a good job. 

Capisce?